Disrup... What ???
Disruption is what you have to worry about.
Managing continuity for customers and other business partners means doing what you can to protect them from the fallout.
You're a good manager and you know that you've got to be preocupated by your customers and partners .
So as you're changing quickly and you're very creative, never forget to inform your staff ! They allways have to know exactly how the business is moving. Just inform them originaly, sending them e-letters for example ...
Same principle for your customers, fidelize them proposing new services and great evolution ! Propose them to try it freely for one month for example, if you do this they will be used to the service and they gonna suscribe to the option at the end of the free week ...
That is what they do on Meetic let's have a look !
You also have to be sure that your customers are really satisfied, it is necessary to help them providing after sales services and everything that can decide people to choose your product more than any other ...
Moreover if you make sure that your customer is satisfied by the services provided you could avoid this type of situation :
Tags : disruption satisfaction customer
